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FAQ

Shipping

How long will it take for my order to ship?

After we receive your order it is placed in cue to be handcrafted especially for you by either Dana himself or our team of jewellers. This process will typically take 1-2 weeks.

Canada: 3-4 weeks

USA: 3-4 weeks

Worldwide: 6-8 weeks

How much is shipping?

Standard shipping rates and for orders over $500 we offer free shipping in Canada & United States. 

Will I be charged duties and taxes?

If any taxes or duties are due you will be charged on the checkout page. 

Returns

Please visit our Return Policy here.

Product Care & Materials

How do I take care of my jewelry?

A little love goes a long way! When not wearing your jewelry, be sure to store it in the case it came in. This helps prevent scratching and maintains colour of your piece. Always remove your jewelry when applying scents, lotions and sprays - or even better, always put your jewelry on last before heading out the door.

How do I know what materials are used in my jewelry?

The materials used in each product are listed on the individual product page.

Where is your jewelry made and what are your manufacturing standards?

Our jewelry is handcrafted in Toronto, ON, Canada by Dana The Jeweller and his team of craftsmen.

What is a Nano Tsavorite VS a Tsavorite?

A Nano Tsavorite is a type of Nano Crystal. They are a type of created gemstone made especially for jewelry where the color is homogeneous (exactly the same in every stone).

A Tsavorite is an authentic gemstone which is a part of the garnet family. There are trace amounts of vanadium or chromium which provide it’s vibrant green colour.

Can I engrave my purchases?

We offer initial engravings for our Luxe Gold line only. You will be asked to include the initials when you submit your order.

*Please note there is an additional fee for this service*

Can I request a custom piece?

Of course! We offer custom pieces for our Luxe Gold line only. Please submit your request on the contact submission page.

Can I wear my jewelry in the shower, pool, hot tub, etc?

925 Sterling Silver: Showering with sterling silver jewelry on should not harm the metal, there is a good chance that it could induce tarnishing. Waters that contain chlorine, salts, or harsh chemicals will affect the look of your sterling silver. We encourage our customers to remove your sterling silver before showering.

18K Plated Gold: Showering with gold plated jewelry can eventually cause the gold layer to wear off completely, therefore you should definitely refrain from doing so.

10k/14k/18k Luxe Gold: Wearing solid gold jewelry, white gold or yellow gold, in the shower will not harm the metal itself, however it can reduce the shine therefore it is not recommended.

What happens if I lose a gemstone?

You can ship your damaged piece back to us. We offer a one-time manufacturing repair which After inspection, we will determine if we will repair it.

How long does my one time manufacturing free repair last?

Forever